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CITIMAC INDUSTRIAL COMPLEX
#02-12 (Blue Door)
TEL: (65) 6884-5008
PLEASE CALL BEFORE VISITING US


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Q: How to make an order?

ORDER POLICY

Poker Manic has 2 types of order availability options.

1. In stock: Dispatch within 24 hours during working days or direct purchase from our retail stores

2. Out Of stock /Backorder: Post / self-collection (at stores) within a certain amount of days

Due to the restricted storage space, we only have limited stock for some of our products and may easily be sold out. Hence, if the product you have paid for goes out of stock, we will inform you immediately through email. Usually, we will automatically have your item backordered unless if you prefer to have the order cancelled, we will refund you the full payment.

“Out of stock” means that we currently have sold out this item on our shelves, but we can easily get it from our distributors.

“Backordered” means that we will help to speed up the “out of stock” order process from our suppliers and get the item for you as soon as possible. Since it usually takes a certain number of working days (depending on the distributor) for the item to reach us, it is thus difficult for us to provide you an exact date of arrival of the product. Nevertheless, we will notify you immediately when the product has arrived.

PLEASE NOTE

: Items that are in the “Backordered” purchases do NOT mean that they are guaranteed to be in stock. Sometimes, even the distributor may be out of stock for the items. If this is the case, whereby you happen to purchase something on “backorder” that will not be available to us within the predefined number of working days, we will let you know immediately by email and we will refund the full amount back to you. Otherwise, we will contact you out as soon as it comes in stock.

IMPORTANT: If you happen to order a mixture of “In Stock” and “Backordered” items, then your “in stock” items will be sold to you first. Backordered items will be sent as soon as we have them. In this way, you can still enjoy your other fabulous poker items first instead of waiting for the rest to arrive.

Q: How do I make payment?

Payment methods:

To order, just simply follow the shopping cart process on the Poker Manic website. When you see an item you want, click "Add to Cart" or "Buy Now", bringing you directly to the "Checkout". You will then see all the different payment method options available to you.

1. COD (Extra handling charges apply)- Within Singapore

Only applicable for items above SGD500 or for bulky products like tables, roulette wheels, and 500 to 1,000 pieces or more poker chip sets.


 

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